1.-Who defined the quality as an adecuation for use?

R= Juran

      2.-When was the definition of Juram’s quality used which can determine the quality of the product?

R= The costumer

      3.-The focus of Juran always was?

R= The best of the quality

4. Mention the five quality characteristics according to Juran

R=Technology

Psychology

Temporary

Contractual

ethic

5.Identify the six steps to troubleshooting

R= Identify the project

Establish the project

diagnose the cause

remedy the cause

maintain the profits

repeat and name

6    .He has tried to revise his philosophy on quality management

R= Deming

7. He is remembered for his fourteen points.

R=Deming

8. Deming suggests that the American (Western) management suffers a series of deadly diseases, mentionthe first two

R=lack of constancy in the objective

Emphasis on short-term benefits

9. Develop somenthing that is known as the 8 dimensions of quality

R= Garvin

10.  Introduced the notation of the five quality bases

R= Garvin

10. Introduced the notation of the five quality bases.

R = Garvin

11. What are the five quality bases?

R = Transcendence

Product

User

Manufacturing

Value

12. Your talent and style are synonymous with the lift and walk mentality.

R = Crosby

13. In 1979 he developed what he calls the absolute 5 of quality.

R = Crosby

14. How many steps does Crosby develop for application problems?

R = 14 steps

15. How did you meet ishikawa?

R = with its contribution to quality management through statistical control.

16. Who developed the fishbone diagram?

R = ishikawa

17. Ishikawa his main objective was?

R = involve everyone in the development of quality and not only in the direction

18. The industrial cycle originated.

R = Feigenbaum

19. That included the industrial cycle that Feigenbaum developed.

Marketing, design, production, installation and service elements.

20. The main contribution was the efficiency of the design quality.